A ticket. An interruption.
The original result.

1. Describe the action

The profile connects three operations: create a ticket, check the request, and read the resulting ticket.

{
  "$schema": "https://ruagentic.org/schemas/agentic-0.1.schema.json",
  "agentic": "0.1.0-draft",
  "origin": "https://support.example",
  "actions": [
    {
      "id": "create-ticket",
      "description": "Create a support ticket and verify the original result.",
      "openapi": "/openapi.json",
      "submit": "createTicket",
      "status": "getRequestStatus",
      "verify": "getTicket",
      "request": {
        "header": "Idempotency-Key",
        "scope": "principal-action",
        "retentionSeconds": 86400
      },
      "bindings": {
        "statusRequestId": "requestId",
        "verifyResourceId": "ticketId"
      },
      "evidence": {
        "resourceIdPointer": "/id",
        "requestIdPointer": "/request_id",
        "statePointer": "/status",
        "successValues": [
          "open",
          "closed"
        ],
        "inputBindings": [
          {
            "inputPointer": "/subject",
            "resourcePointer": "/subject"
          }
        ]
      },
      "recovery": {
        "maxChecks": 3,
        "checkDelayMs": 100,
        "timeoutMs": 3000,
        "retry": "never-automatically"
      }
    }
  ]
}

2. Bind three OpenAPI operations

After submission, the client checks the request status and reads the ticket. It confirms that the ticket ID, request ID, state, and subject match before reporting success.

3. Keep a receipt

This synthetic receipt demonstrates the format. It is not a record of a real customer action or an independent pilot.

{
  "agentic": "0.1.0-draft",
  "request_id": "illustrative-request-001",
  "action_id": "create-ticket",
  "origin": "https://support.example",
  "outcome": "succeeded",
  "observed_at": "2026-09-07T12:00:00.000Z",
  "resource_id": "T-example-001",
  "reason": "Illustrative receipt: original ticket verified against the request and input.",
  "evidence": {
    "url": "https://support.example/tickets/T-example-001",
    "resource_id": "T-example-001",
    "request_id": "illustrative-request-001",
    "state": "open",
    "matched": [
      {
        "inputPointer": "/subject",
        "resourcePointer": "/subject"
      }
    ]
  }
}